Equipment will be deliver on time and install on-site to ensure that the products are able to operate in the correct way.
Highly-trained Artworld staff will provide training and knowledge to customers to maximize the productivity of machine. This training will ensure customer to fully utilize our product features. Our technical team always keep track of customers’ progress after training and committed every steps will be going smoothly.
Customers are welcomed to our showroom to view the products. Artworld staff will provide a detailed explanation and demonstration of the products that meet user’s demand. Artworld encourage customers to prepare their own materials for testing purpose with our experienced staff in showroom together.
Artworld in-house tech assistant will provide troubleshooting on any problems with the product. Basically, Artworld support team will respond to customers within 24 to 48 hours by call. Furthermore, our technical team will diagnose and solve the machine problem by video call as fast as we can. In addition, technical team will standby relevant spare part to solve the problem on site.
Artworld is a well-established company since 1999. Artworld’s headquarter is based in Kuala Lumpur. Over years of effort, Artworld has strategically expanded their branches to different states such as Johor, Sabah, Sarawak and Penang to cover the whole of Malaysia, Brunei and Singapore.
Artworld’s core business is supplying and service machinery for sign graphic industry, textile dye sublimation, and industrial segmentation such as large format printer, dye sublimation printer, UV printer, laser cutting and engraving machine, technical support and etc. Besides that, we do supply consumable products, such as relevant ink and media for various applications.
We cater to the public and private sectors, including wholesale, retail, corporate, in-house, or NGO sub-sectors. We are the pioneer distributor of Mimaki Japan since 2012 in Malaysia and Brunei. We also appointed by Digital Graphics Incorporation, Epson, Worldcut, JWEI as their business partner to promote and provide solution to fulfill customers’ needs.
Our printer are able to print such as glass plates and bottles, plastic products, stationaries, fabric of cotton, polyester, and more...
Advertising Banner and Buntings
3D Signage & Billboard
Glass Door Display & LED Lightbox Display
Indoor Home and Commercial Decorative Wallpaper
Sport Wear and Customized T-shirt
Commercial & Industrial Electronic Device and Component Print
Laser Engrave and Cutting for Souvenir Items
Vehicle Graphics/ Car Wrapping
Customized Phone Casing Design
Is Artworld a printing service company?No. We supply printing equipment such as printer, ink and other materials.
What is the best-selling Mimaki product of Artworld?Mimaki products with UV LED technology are highly demanded by our customers.
Does Artworld have any branches?Yes. Artworld headquarter based in KL. Other branches located at Johor, Sarawak, Sabah and Penang
Why should I choose Artworld as my product and service provider?Artworld can provide well trained technical team to ensure customers’ machine in tip-top condition. Artworld have branches all around Malaysia that can provide professional after sales-service and free product demonstration to customer. Artworld is one of the leading company in Malaysia and Brunei that dedicated in high quality product and service.
Do I need to pay installation or delivery fees for the equipment and machinery?No. All the final price of our products included delivery and installation fee.
Does Artworld deliver the machinery or service our of the location of Artworld?Artworld is able to deliver products to whole Malaysia, Brunei and Singapore.
How many years of experience that Artworld dealing with industry of sign graphics, Industrial printing, and textile dye sublimation?Artworld established in 1999 and has more than 20 years of experience in this printing and sign graphics industry.
Does Artworld provide free demonstration for customer?Yes. All Artworld branches’ showroom has display unit for free product demonstration for customer by appointment.
How can I make an online purchase at Artworld?You may visit our estore https://www.artworldestore.com to make an online purchase.
What kind of EXTRA benefits to be Artworld’s VIP customer?Artworld’s VIP customer entitled to enjoy special price and privilege service when they purchase product or service on sales campaigns.
Can I purchase OEM/Third Party Inks to apply in Artworld’s printer/s?- Artworld selling our manufacturer’ Original Inks only due to our warranty policy.
- Warranty and service agreement will void if customer apply OEM/ Third Party Inks in their printer/s.
Can I look for spare part from other places?Artworld recommend you to purchase spare part from Artworld as we can ensure your machine works well under our inspection, monitoring and follow up task.
What to do when machine’s warranty runs out?Artworld offer extend “Limited Warranty” package. You may liaise with our Technical team.
How long is the response time for technical team to attend my machine problem?Basically, Artworld’s technical team will respond to you (by call) within 24 to 48 hours.
What kind of solutions that I can expect from Artworld if my machine breakdown?- Artworld’s Technical team diagnose and solve the machine problem by call/ video call within 24 to 48 hours subjected to the availability of technical team.
- Artworld’s Technical team to get ready relevant spare part to solve the machines problem onsite subjected to the availability of spare parts and schedule.
- Remarks: Artworld provides preventive maintenance contract to minimize possibility of machine breakdown.
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OUR BRANCH & SUBSIDIARY COMPANY
ARTWORLD TECHNOLOGY (BORNEO) SDN BHD
Lot No.J1 & J2, Cyber Square, Penampang, 88200 Kota Kinabalu, Sabah, Malaysia.
Tel: +6088-675 088
Fax: +6088-346 683
ARTWORLD SUPPORT CENTRE (M) SDN BHD
12, Jalan 14/118B, Desa Tun Razak, 56000 Kuala Lumpur, Malaysia.
Tel: +603-9172 5411
Fax: +603-9172 6477
3, Jalan Impian Emas 5, Taman Impian Emas, 81300 Skudai, Johor, Malaysia.
Tel: +607-558 6003
Fax: +607-558 9003
PULAU PINANG BRANCH
No 18, Medan Seri Impian 2, Pusat Perniagaan Seri Impian, 14000 Bukit Mertajam, Pulau Pinang, Malaysia.
Tel: +603-9172 5411